Customers

Business

Customer Payments

Pay your bills, hassle-free.

We have built a frictionless payment system to make the task of paying bills easier. Use Pay@ to easily pay your subscription, municipal bills, insurance policies, and money transfers.

Choose whatever works for you. Be it paying your bills in person at our vast network of retailers, or via our extensive online channels. All you need is your unique Pay@ reference number to ensure the transaction goes through swiftly and safely.

How it works Make A Payment

How to pay with your unique Pay@ Reference Number

Watch Our ‘How To Pay' Videos. See how easy it is to pay with cash, card, mobile, or vouchers - Pay@ supports all your preferred methods.

Retail Digital Voucher

Our Retail Network

Pay in-person with cash or card. Visit any of the below retailers in our network. Use your unique Pay@ Reference Number to start the transaction and get an itemised receipt.

Watch this video to see how quickly you can pay at any partner store.

Retail Payments.

Our Digital Network

Pay online through our payat.io website or through in-app banking, instant EFT, card, scan to pay or digital wallets. Use your unique Pay@ Reference Number to start the transaction.

Watch these videos on how seamlessly you can pay online.

Pay with Capitec

Our Voucher Network

Pay using a voucher online. Visit payat.io or your biller’s website that accepts Pay@ payments. Use your unique Pay@ Reference Number to start the transaction and select which voucher you want to use from the payment options.

Watch these videos on how simple it is to use your voucher to pay.

Pay with OTT vouchers

Who can I pay with Pay@?

We have over 500+ billers that you can pay, your way. Simply check your invoice for the Pay@ Reference Number, next to the Pay@ logo, barcode and / or QR Code to make payment or click on the payat.io link sent to you from the biller via SMS or email. Then decide how you want to pay, at a retailer, digital or mobile payment or with vouchers.

Pay these accounts and 500+ more

Frequently Asked Questions

When are you going to allocate my payment?

My DSTV is not connected, please help!

The system shows an incorrect amount entered, and I can’t complete the payment.

I’m unable to make payment, the store has sent me away.

How do I receive a reference /account number to make a payment?

When are you going to allocate my payment?

Support will provide screenshots from the system to search transactions between the customer, Biller or Network. The Biller will need to allocate the payment to the customer's account. Pay@ does not do payment allocations.

My DSTV is not connected, please help!

Kindly contact Multichoice (DSTV) directly on 011- 289 2222 or email help@dstv.com

The system shows an incorrect amount entered, and I can’t complete the payment.

Go to the payment site to see if the reference is valid. If it isn't, you’ll need to contact the Biller directly.

I’m unable to make payment, the store has sent me away.

The store checks if your reference number shows up on the system. If it doesn’t, it could mean that the Biler hasn’t updated the payment information on their side. Pay@ will only be able to check if your reference number is valid.

How do I receive a reference /account number to make a payment?

The Biller allocates a unique account number to each customer. The Pay@ Reference number issued to customers is a combination of the Biller’s prefix and the customer’s account number, e.g.115661. The Biller can provide payment reference numbers to their customers via invoice statements, emails or SMS. In the case of an SMS notification, it is rather easy to miss the number - so please check again.